Happay Care

1. What is Happay HDFC Bank Payroll Card Solution and its benefits??

Happay HDFC Bank Payroll Card Solution is a prepaid instrument issued on the MasterCard/Visa platform and is loaded with a value in INR. It provides a single dashboard for the organization to disburse salaries to their workforce. Additionally, Happay provides hassle-free rights to the Admin to manage the cards. Employees can use the funds via card on POS/Online/ATM or transfer to their bank accounts as per their need.

     2. Where can I use this card? 
Happay HDFC Bank Payroll Card can be used across all Visa/Mastercard merchants. It can be used online and also at POS/Online/ATM. 

     3. Can I transfer the card balance to any bank account?
Yes, the available balance on the card at any point can be transferred to any bank account by adding/updating your bank details in your profile section through Web Dashboard or Mobile App.
 
     4.I have multiple bank accounts; can I add all the accounts?
No, only one bank account can be added at any given point. However, if you wish to change the existing bank account details, you can do so by updating them with the new account details.

Cooling Period & Charges:

    5. After adding bank account details, can I immediately transfer funds to my account?

No, after adding bank account details, there will be a 30-minute waiting period. After 30 minutes you can transfer the funds to your bank account. During this 30-minute waiting period, the card can still be used at merchant outlets & online websites.

    6. The company has loaded my card for the 1st time. Can I withdraw cash immediately?
No, once the card is loaded for the 1st time there will be a 30-minute cooling/waiting period during which you will not be allowed to withdraw cash from ATMs. After 30 minutes you can withdraw cash from any ATM. During this 30-minute cooling period, the card can still be used at merchant outlets & online websites. (To be implemented soon).

   7. Is there any other cooling period associated with when corporate loads my card from the 2nd time onwards?
Yes, when corporate loads your card from the 2nd time onwards, there will be a 10-minute cooling/waiting period up to which you will not be allowed to withdraw cash from ATMs.  After 10 minutes you can withdraw cash from any ATM. During this 10-minute cooling period, the card can still be used at merchant outlets & online websites. (To be implemented soon).

   8. Are there any card charges associated & also any charges when I transfer funds to my account from my card?

Note: The above Wallet to Bank Account Transfer Charges will be exclusive of GST.

     9. Is it compulsory to transfer funds to my account from the card every time?
No, there is no compulsion. The funds can be kept in the card as per the employee’s needs.